Program - External

Poetry City Writing Residency Program will be working with local vendors to rent spaces and goods and services provided to our residents. Management has developed a comprehensive process to ensure the highest quality products and service will be provided to our residents. A list of rental property and services that Poetry City Writing Residency Program has identified as potential stakeholders can also be found in Rentals section. This method allows PCW to be inventory and storage free, highly mobile operation while freeing up vital dollars for direct operations.

Production - Internal

Poetry City Writing Residency Program will be directly responsible for screening potential suppliers/vendors, operation of the call center, coordination of account payment and delivery of goods to our residents and visiting artists.

Location

Poetry City Writing Residency Program headquarters will be in Buffalo. The space PCW will operate out of Trinity Church as base and have other locations around Buffalo to facilitate creative learning.

Human Resources

Poetry City Writing Residency Program will attract and hire people with very strong communication skills. Because prospective employees may have access to a customer's home and the fact that PCW will build its foundation developing strong relationships with our residents, prospective employees will have a thorough background check and will be bonded and insured. Poetry City Writing Residency Program' employees will have, at a minimum, an advance college diploma. PCW will be an equal opportunity employer. A detailed staffing plan can be found in Key managers' section.

Expansion

Poetry City Writing Residency Program will evaluate expansion into other services as demand and availability dictate.

Accounting

Poetry City Writing Residency Program will employ state of the art technology to process transactions. By requiring all transactions to be completed electronically, via credit cards and purchasing cards, PCW will create a virtually paperless environment. This will enable PCW reduce overhead expense as well as the likelihood of delinquent accounts. This strategy will also help eliminate any future cash flow problems for both PCW and the providers it will be representing.

Provider/Supplier Accounts

Poetry City Writing Residency Program has chosen the credit card option for receivables and payables because it has been determined the benefit of virtually non-existent AR/AP as well as reduced labor costs to maintain an AR/AP capability far out weigh the initial 3% per transaction cost of the credit card service.

• Poetry City Writing Residency Program will pay suppliers' as goods and services are delivered and accepted by Premium Home Delivery Service residents with a corporate purchasing card.

• Providers will make all payments to PCW for referral service listings by credit card .

Technology

Poetry City Writing Residency Program Web Site

Web site development is important to the success of the Poetry City Writing Residency Program concept. A few of the outstanding attributes of the PCW web site are:

• A listing and brief description of participating artists, hotels and accommodations.

• E-mail access to PCW administrators. We will respond within 24 hours!

• It is imperative that the security and integrity of the web site is maintained. Management is currently in the development stages of the PCW web page.

Key Strategic Alliances

Poetry City Writing Residency Program management has identified several key strategic alliances that will be critical to a successful launch and ongoing operations. In addition to the 4 key strategic alliances listed below, many other alliances will be forged as PCW builds relationships with other writing programs.

Vermont Studios Center

UB Poetics Program

Naropa Institute :
Jack Kerouac School of Disembodied Poetics

Just Buffalo